Payment Investigation Automation System

CAPABILITIES

  • Powered by Patterns 3rd generation Digital Bot Workers[DBW]
  • Automates SWIFT And Email Communications for Inward and Outward Payments
  • Maintains a fuzzy search Database of payments
  • Select specified SWIFT / domestic payment messages for the processing using an SOP provided for the purpose in the system
  • Classifies incoming Free Format SWIFT messages and Emails
  • Semantic processing of messages to derive intent and sub-intents in the message
  • Supports Internal Departmental, Relationship Manager & Customer referrals for getting information, decision or preferences using innovative Active Response Template [ART] technology.
  • System maintains Communication Thread and maintains separate case folder for each connected payment
  • Automatically collects information available in Enterprise Banking Systems
  • Prepares response SWIFT and Email messages
  • Provides manual queues for oversight and complete manual processing

INNOVATIONS

  • Linked payments management
  • Sherlock Checker Queue
  • Sherlock Robotic Call Back
  • Active Response Templates

VALUE DELIVERED

  • 1.3 million payment investigations performed through Sherlock.
  • Payment investigation time cut down over 85%.
  • Volume increased 300% since 2019 (baseline), however human staff is at 30% of baseline.