Cognitive Process Automation

Multi Entity Cognitive Case Processing Engine controlled and driven by Standard Operating Procedures (SOPs) configured
CAPABILITIES
- Powered by Patterns 3rd generation Digital Bot Workers[DBW]
- Maintains multiple versions of SOP for each process
- SOP Versioning Support – Supports change and continuous process re-engineering
- Provides cognitive automation for each step in SOP using Cognitive Processing Micro services in Vision, Language, Speech, Decisions and Knowledge Based Services
- Provides integration services for case ingestion / acquisition to trigger case processing using an SOP
- Enabled to send communications, information requests by providing active response forms pre-filled with contextual information providing collaborations within processing department and with external departments and stakeholders
- Provisions for Manual Interventions and Manual Action Workbench based on need, context and exceptional conditions encountered during a case processing
Cognitive Microservices in Patterns Sherlock
- Vision Services
- Natural Language Processing (NLP) Services
- Classification Services
- Pattern Detection and Recognition Services
- Knowledge Acquisition and Exploitation Services
- Prediction & Anticipation Services
- Expertise based Decision Making Services
- Speech Processing Services
- IDW Services (for Login, Access & Operate functions available in any banking software system)

Sherlock Cognitive SOP Processing is completely configurable and provides for domain attribute definitions including the source for each attribute; these domain attributes are used to specify business rules for conditional processes in SOP
INNOVATIONS
- SOP Driven Process Automation, enables process configuration by Operation teams
- Each activity can use Specialized Bots / Generic Bots implementing Cognitive Services
- Detailed Audit Trail for each case action, including robotic recognitions, classifications, decisions and intent conclusions
- Real-Time Case Browser-cum-Monitor to present the Interim State of every case being processed








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