Patterns Portia automates manual Expert Work for Trade Finance Transactions using cognitive and natural language abilities to perform scrutiny as per check lists configured. It performs each trade finance transaction processing using the SOP (Standard Operating Procedure) provided by operations.

Portia accumulates customer knowledge continuously and uses this knowledge to perform human like processing of trade finance transactions. It can auto process majority of transactions, remaining transactions that require manual intervention is taken to the concerned person using Active Response Template technology.

CAPABILITIES

• Powered by Patterns 3rd generation Digital Bot Workers[DBW]
• Maintains multiple versions of SOP for each process
• SOP Versioning Support – Supports change and continuous process re-engineering
• Provides cognitive automation for each step in SOP using Cognitive Processing Micro services in Vision, Language, Speech, Decisions and Knowledge Based Services
• Provides integration services for case ingestion / acquisition to trigger case processing using an SOP
• Enabled to send communications, information requests by providing active response forms pre-filled with contextual information providing collaborations within processing department and with external departments and stakeholders
• Provisions for Manual Interventions and Manual Action Workbench based on need, context and exceptional conditions encountered during a case processing

Portia Cognitive SOP Processing is completely configurable and provides for domain attribute definitions including the source for each attribute; these domain attributes are used to specify business rules for conditional processes in SOP

INNOVATIONS

• SOP Driven Process Automation, enables process configuration by Operation teams
• Each activity can use Specialized Bots / Generic Bots implementing Cognitive Services
• Detailed Audit Trail for each case action, including robotic recognitions, classifications, decisions and intent conclusions
• Real-Time Case Browser-cum-Monitor to present the Interim State of every case being processed

VALUE DELIVERED

• End-to-end automation of export LC advising process with software bots doing 76% of work (Bot Work Share of 76%).
• Automatic creation of amendment request whenever deficiencies are found in LC.
• Automatic referral to Relationship managers for exception approval.
• Narrow the core – Portia provides workability checks and charges calculation functionalities.
• As a result of automation, the LC advising time has come down from 8 hours to less than 45 minutes.