Customer Mandate Maintenance & Checking Automation

Multi entity Cognitive Bot Worker Driven by Standard Operating Procedures (SOP) configured by Operations and an enhanced NTC information model

CAPABILITIES

  • Powered by Patterns 3rd generation Digital Bot Workers[DBW]
  • Automation of end to end Customer Mandates Creation and Amendments – Text Form and Structured Form
  • Indexes and Extracts information from documents using Deep Learning Robotic elements/Patterns Defintion Language PDL’s equipped with Teacher Bots specifically trained for purpose.
  • Signatory Addition – Signatory Deletion,
  • Mandate Changes, Full Mandate Replacement
  • Customer Request Processing for Mandate Related Account Amendments
    • Processing of Related Documents including Individual
    • Company ID document, Passports, Visa, MOA, Board Resolutions, Signature Cards, etc.
  • Compliance Screening
  • Reviews, Referrals and Checker Automation
  • Automated updates into Core Banking System / Signature – Mandate Maintenance Systems
  • Entire automation tracked with justification and comprehensive audit logs.

AREAS OF AUTOMATION

Processing of Customer Request Letters and Supporting Documents for Mandate Amendments

Automates classification and required data extraction including duplicate document detection and screening

Automated Compliance Screening

Integrates with systems like Fircosoft, SafeWatch to automate compliance screening of Signatory Details

Automated Check List Execution

Ordino can execute pre-qualification checklists and pre-execution checklists specified by operations, along with associated referrals and escalations

Automated Processing based on SOP & Checklists

Operations can specify the SOP for processing and checklists which will list validation items for the BOTs to check and confirm. Operations can specify different SOPs based on the customer segment

Automated Updates into all systems in the Bank

Integrates with Core Banking Systems, Signature / Mandate Maintenance Systems, etc. to fully automate updates required at Customer and Account levels

CUSTOMER REQUEST VALIDATION

DATA EXTRACTION FROM REQUEST & ASSOCIATED DOCUMENTS

AUTOMATED COMPLIANCE SCREENING

AUTOMATED CHECKLIST EXECUTION & REFERRALS

VERIFICATION OF CUSTOMER SIGNATURES & MANDATES

AUTOMATED INTER-DEPARTMENT COMMUNICATIONS

AUTOMATED UPDATES INTO BANK’S SYSTEMS

JUSTIFICATION LOGS & AUDIT TRAILS