The need of the hour for the industry is to ensure significant improvement in the operational efficiency viz reduction in operation costs, elimination of errors in transactions, well defined robust means to manage and minimize risks, improvements in customer turnaround time and delight.
CPA enables organization to achieve these goals. It is important to be clear on how CPA is different from Robotic Process Automation (RPA) CPA involves BOTs with human like cognitive abilities and they can learn on the job, real time or post facto, to ensure the knowledge gained can be used for subsequent operations. RPA is focused on automating human inter-actions with systems and RPA makers are now speaking about adding cognitive abilities into RPA Bots.
Now that we know what CPA is, the question that follows is – how do embark on the journey of CPA? Is it simple and straightforward? Yes and No.
While it is easy to embark on the CPA journey, the fact remains that there are organizations that actively partnered with variety of players (in some cases more than 60 plus partners) and yet end up with failures. So, it’s important to have some insights on to the important factors.
Some of them are,
- ?????????? ?? ???? – For a CPA process there will be two types of data required: training data to train the CPA bots and operational data that is required during CPA operations. The challenge is in the Operational Data readiness for a CPA process in the form that a CPA bot can use that data. If the CPA bots are skill-based bots then the training data may not be required.
- ????? ????? ????????????? Yes, achieving 100% STP using the Bots alone is a good dream to have, but important financial applications need a sophisticated mechanism through which BOTs and humans can collaborate.
- ????-????? ?????? ??? ?????????? – Over dependency on platform service providers will limit your success. While it may seem to give head start, few days into real world situations, one would end up facing issues with no proper handle available to solve important domain specific technical issues.
- ????????????? ??? ?????? – Importance of knowing the domain we solve has always been important and it’s no different here.
- ???????? ??? ????? ?? ?????? ???? – Providing the users with tools/facility that enables them to live with BOTs, supervise their operation and grow along with them is a must and plays a huge role in success of CPA.
Would love to hear the inputs/feedback on the factors that influences success of CPA.
