2-way Robotic Customer Services Channel

  • Provides a Robotic Channel for Customer Services, Enquiries & Customer Connect
  • Provides support for Speech, Whatsapp, SMS, E-Mail and Access from Online Banking & Mobile Banking Channels
  • Customer can access the Channel for a Service, an Enquiry or Assistance
  • Channel can reach Customer to initiate a transaction, for offers, for assistance, for confirmations and for requesting information

Provides Customer Services for :

  • Account Enquiries
  • Payments and Transfers (with Documentation Support)
  • Deposits, Investments and Insurance
  • Lending, Discounting and Liquidity
  • Real-Time Assistance – POS, ATM, Online & Mobile Banking
  • Customer Call Backs – Transaction / Service Completion, Customer Confirmations, Deviation Confirmations, Out of pattern Confirmations, Information Requests supported by Timeout & Escalation Process
  • Beneficiary / Counter Party Intimations, Calls, Pull-based Services

INNOVATIONS

  • Enabled with 2-way Channel
  • Dedicated Bots for High Value Customers
  • Closely follow Customer Preferences, Choices & Financial Behavior
  • Services backed by complete Customer Knowledge
  • Interactive Sessions with Customer to complete services / transactions